Forgotten your password or sign-in name?

Hints to remember your password
Will be 6 - 15 characters long and include at least 1 number and 2 letters (letters are case sensitive).
No spaces as first or last characters. Won't contain $, `, %, \, or "
May be the same as your Xtra password

If you have remembered your sign-in name or password, you may return to the Your Telecom sign-in page.

If these hints don't help, you can do one of the following:

To get a new password
If you can't remember your password please enter your sign-in name and we'll pose your hint question. If you respond correctly we will then automatically send you a new password to your designated email address.

Hints to remember your sign-in name
Will be 8 - 32 characters inclusive.
First character is not a number and sign in name will contain at least two letters.
Will contain only numbers or letters (either lower or upper case), hyphen (-), underscore (_) or period (.).
Will not contain spaces.

Forgotten your sign-in name?
Fill in our username request form here, and we will send your sign-in name to your registered email address within 2 hours during business hours.